Jamie and Rebecca travel all over the to Tucson, Arizona for the world's largest gem and mineral show each year to purchase a majority of their gems and minerals. We also purchase directly from their trusted team of gem dealers in New York, Los Angeles, Bangkok, Hong Kong, Madagascar, Australia, India, and just about everywhere else. They also focus on purchasing gemstones directly from the mine or even mining for the gemstones themselves.

Thanks to the Kimberley Process, you really don't need to worry about blood diamonds anymore as 99.8% of all diamonds adhere to the Kimberley Process. Getting a "Blood Diamond" is very difficult outside of Africa. Every diamond we have in stock or acquire adhere to the strictest ethics policies. Click here to watch a video about The Kimberley Process on YouTube

Pretty much from everywhere but a majority of our jewelry is made in the USA. We have a talented team of jewelers who create pieces for us. We source a lot of our stock jewelry from US based manufacturers. Occasionally, we find amazing pieces made elsewhere in the world like India or China. Our Thorsten Wedding Rings are made in China. We pride ourselves in being able to call our US based manufacturers and distributors if we ever have an issue. Luckily, that doesn't happen often but it's nice to have help Stateside.

Yes, many gemstones are commonly treated and every item description includes known and possible treatments. Just like our skin looks better with a little moisturizer and our hair can look great blown dry, gemstones can look better with oil and heat treatments. We always disclose the gemstone treatments in the "MORE DETAILS" section of every piece.

On occasion but you'll be able to see that it is synthetic (also known as lab created or lab grown) in the product description. Every once in a while, we'll find a really cool jewelry piece that features a synthetic stone. Many of our Thorsten Rings contain lab grown stones but we always make sure you're aware that you are not buying a natural stone.

We will sell you a Lab-Grown diamond but we will not carry them in stock. We want you to be fully informed about the lab-grown diamond industry before making your decision.

No, not at all. No information on this site should replace the advice of your doctor. Should you have any medical conditions, please see a licensed medical practitioner. The Rutile Ltd. does not guarantee any claims or statements of healing or astrological birthstone powers and cannot be held liable under any circumstances. Gemstones and minerals with metaphysical descriptions should only be referred to as a tool or guide for you to manifest your own destiny through your spiritual practice. 

Absolutely! About 80% of our business is custom. Not only is it our specialty, it's our favorite!

• We can create something from a gemstone or diamond that you already have.
• We can source a gemstone or diamond to create something totally unique.
• We may be able to find exactly what you're looking for from our extensive vendor list.

Everyone's custom jewelry order is a little different but the process usually goes like this.

1. You contact Rebecca about what you want to do either by text, a phone call, Live Chat on this page, email at info@therutile.com, or a message through any of the social media channels.
2. You send Rebecca your inspiration or describe what you're looking for.
3. Rebecca builds you a custom webpage with all of your inspiration photos and details to make sure everyone is on the same page including delivery times. Many pieces that are custom made to order take around 3-4 weeks to create but the turn around time depends on your design.
4. Once things are decided, a 50% non-refundable deposit is required to start the process.
5. Once the piece is complete or arrives, the final 50% is due before shipping or delivery. Rebecca will provide you with the equivalent of an appraisal to add the item to your insurance.
6. Brag to all of your friends about your new custom piece!

Rebecca has been pairing up personalities with jewelry for DECADES and has turned into quite the jewelry personal shopper! Rebecca will ask you a series of questions about the person you're buying a gift for to help you find the perfect piece. She'll usually ask you to send her pictures of things already in their jewelry box or of their everyday style. These are small things that make a big difference and pairing a person with their jewelry.

Generally, no because we created that item or sourced that item specifically for you. If you are unhappy with your custom order, we ask that you discuss things with us. We will do our best to make things right within reason on a case-by-case basis.

All orders will be shipped within 3 business days of ordering, usually the same or next day. Occasionally when we're traveling, shipping may be delayed but we will put a notification in the announcement banner. We're all about transparency with our customers, so we will reach out if an order comes through while we're away.

Did you forget a birthday, anniversary, or need something in a hurry? Shoot us a message and we'll try to get it to you as fast as possible! There will be an additional fee for expedited shipping services to get it to you fast. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We also guarantee that the item you purchased is as described. If you receive an item that you believe is not as described, you have 30 days to initiate a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any attached tags, and in its original packaging. 

To start a return, you can contact us at info@therutile.com. If your return is accepted, we’ll send you a paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Click here for our full Refund and Return Policy.