Manufacturer's Lifetime Warranty
All Thorsten jewelry is made to the highest standards using quality materials and expert craftsmanship. Our products are guaranteed to be free of defects. Any jewelry that fails to meet our standards of excellence will be replaced under our warranty. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. To request warranty work on a Thorsten ring you purchased at The Rutile Ltd, simply contact The Rutile Ltd. They will work with Thorsten to get your ring replaced if there is a confirmed defect or size exchange. If your ring style is no longer being manufactured, a similar style may be substituted. Any third-party alterations to the ring, except for engraving, will void the warranty. Thorsten will replace the ring only. Custom rings are non-refundable. If a warranty claim needs to be made on a custom ring, Thorsten will charge the custom fee. Any engraving or custom work will have to be redone, at the customer's expense.
Thorsten rings can only be returned within 45 days in new condition. All rings returned with signs of wear will incur a 20% refurbishing fee. All ring returns must be approved before being sent in, please contact The Rutile Ltd first. Any rings sent to The Rutile or Thorsten will be sent back if not approved with an accompanying return authorization. Please adhere to all safety instructions and insure your ring when you send it back for any reason. We do not cover any loss or damages during shipment, as we have no control over the ring until it is received. Please note that any Customs Taxes accrued through shipping are the sole responsibility of the recipient.
The warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch-proof. The warranty strictly covers the ring, not the inlay. Inlay damage is considered normal wear and tear. Please be aware that some inlays are exposed and could be more prone to damage. Stones that happen to fall out throughout the lifetime of the ring are not covered. There is a fee to replace any lost or damaged stones. All alternative metal rings are refundable within 45 days of the date shipped. Refunds do not cover engravings, custom fees, or shipping.
Thorsten charges a $30 warranty fee for all rings after 45 days from the date of purchase.
All shipping expenses incurred for any warranty work is the responsibility of the customer.
Lifetime Sizing Warranty
Due to the hardness of alternative metals, they cannot be resized like traditional gold or platinum rings. Therefore, if your finger size changes, you will need a brand new ring in a different size. Thorsten will exchange your ring for a different size for as long as you own the ring. Simply contact The Rutile Ltd to arrange a size exchange. Thorsten will only replace the ring with a different size, not a different style. Any engraving or custom work will have to be redone at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch-resistant, not scratch-proof. Thorsten is not responsible for any sentimental value of the original jewelry.
Shipping fees to and from Thorsten are the consumer's responsibility. After the initial 45 day period, Thorsten charges a $30 size exchange fee for each ring.
Please note:
- Warranty does not cover normal wear, including scratches.
- Warranty applies to the original purchaser only and is not transferable.
- Alterations to the ring, excluding engraving, will void the warranty.
- The warranty does not cover re-applying the engraving, only the replacement of the ring.
- Shipping fees to and from Thorsten for size exchanges and returns are the responsibility of the consumer.
- Thorsten is not responsible for the sentimental or intrinsic value of the original ring.
- The ring can only be replaced for the exact same style and width.
- Thorsten may substitute a similar style in case a certain ring style has been discontinued.
Need to Exchange Your Ring for a new size?
Customers receive size exchanges for life with free exchanges and returns for the first 45 days after delivery. Shipping to and from Thorsten is the responsibility of the customer.
All size exchanges and warranty claims after 45 days will require a $30 exchange fee.
- Please fill out the contact form below with your name and email address as it appears on your order with TheRutile.com.
- Please include if you would like a size exchange, a return, or a warranty claim.
- Please let us know if you would like Thorsten to return the new ring to you with FedEx 2-day shipping for $25 or $45 for FedEx overnight shipping. If your ring is engraved, please let us know if you would like to re-apply the engraving to your new ring.
- TheRutile.com will send you an invoice with the shipping speed you have requested and the exchange fee, if applicable.
- After you have paid the invoice, TheRutile.com will send you a return authorization form within 3 business days.
- Print off the return authorization form, write in the new size you would like and sign the form.
- Package the ring without the Thorsten ring box and the return authorization form and mail it to the address on the return authorization form. You may choose any mailing service (USPS, UPS, FedEx, et cetera), but it is suggested that you insure the ring for the original amount you paid for the ring. Many customers choose the USPS flat rate boxes and add insurance as needed.
- We suggest that you email info@therutile.com the tracking number and we will inform Thorsten that your ring is on the way for exchange.
- Thorsten usually ships out exchanges within one business week. If you need your exchange quickly (such as an upcoming wedding ceremony), please let us know immediately. You will receive a tracking number from TheRutile.com once your new ring ships.
If you have any questions at all, please do not hesitate to let us know. We're always happy to help.
Please complete for size exchanges, returns, or warranty claims
- Please include your name and email address as it appears on your order to TheRutile.com.
- Please include if you would like a size exchange, a return, or a warranty claim.
- Please let us know if you would like Thorsten to return the new ring to you with FedEx 2-day shipping for $25 or $45 for FedEx overnight shipping.
- If your ring is engraved, please let us know if you would like to re-apply the engraving to your new ring.
We will send you an invoice shortly with the shipping speed you have requested and the exchange fee, if applicable.
